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Returns and cancellation policy
If you wish to cancel your order:
(a)you can notify us by email at firstname.lastname@example.org before we have dispatched the goods to you; or
(b)where goods have already been dispatched to you, by returning goods to us in accordance with the clause listed below.
You can return goods you have ordered from us for any reason at any time within 30 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. We will accept returns made by post or through our Rose Crescent, Cambridge shop. If an item is returned through the post it is advisable to obtain postage insurance and to send it Royal Mail Special Delivery which requires us to sign for it on receipt. We cannot be held responsible for any parcels which do not reach us.
Upon receipt of the goods and following a full inspection by ourselves where items are received in the original condition we will give you a full refund of the amount paid or an exchange credit as required. Refunds will be made onto the same card as used for the original purchase.
The rights to return the goods to us as referred to above will not apply in the following circumstances:
If any products have been made or customised specifically for you
if following our inspection there is deemed to be any damage or wear to the items.
If items are returned outside the agreed 30 day period
If there are any faults on the goods on delivery and we have not been notified
within 3 days of arrival.
The provisions of this clause do not affect your statutory rights.