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Terms and Conditions
USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO REGISTER WITH US OR ORDER FROM US. IF YOU DO NOT ACCEPT THESE TERMS, YOU ARE ADVISED NOT TO USE THIS WEBSITE.
The www.cellini.co.uk website is operated by: Cellini (Pearls) Ltd, a company registered in England and Wales, whose registered office is at 4 Rose Crescent, Cambridge, CB2 3LL. Our company registration number is 1675371.
Our VAT Number is: 927 2711 23
We are a member of the following trade associations/professional bodies: National Association of Goldsmiths, Institute of Registered Valuers and the Gemmological Association.
Our contact details are as follows:
Trading address: 4 ROSE CRESCENT, CAMBRIDGE, CB2 3LL
Telephone number: 01223 517700
Fax number: 01223 517702
You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register with us. We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
2.ORDERING FROM US
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an email order acknowledgement, detailing the products you have ordered and the total cost of the order. This will be from firstname.lastname@example.org and the sender will appear in your inbox as "Cellini Online Orders" Our acceptance of an order takes place when we despatch the order. We will send you a dispatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
We may refuse to accept an order:
(a)where goods are not available;
(b)where we cannot obtain authorisation for your payment;
(c)if there has been a pricing or product description error; or (d)if you do not meet any eligibility criteria set out in our terms and conditions;
(e) If you are ordering from an address outside the UK.
Gift vouchers may only be redeemed in our Rose Crescent, Cambridge shop and not for online purchases and there is no expiry date, they are valid indefinitely.
Metal standards of fineness used:
Gold - 18ct only (750) Unless otherwise stated
Silver - Sterling (925)
Platinum - 950
All of our diamonds are a minimum H colour and VS clarity and are guaranteed to be from non-conflict sources. Where a piece has more than one of the same stone, total carat weights will be listed, this is the combined weight of all the stones within the piece. All items are made from castings unless stated as being handmade.
Our prices include VAT.
Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown below in the Delivery section. Unless otherwise stated chains are priced separately to all pendants.
Our prices are reviewed periodically and without notice.
Delivery is made via Royal Mail Special Delivery which should arrive next working day following dispatch.
We currently only deliver to addresses within the UK.
We will only deliver to the billing address registered to the card with which payment is made.
The parcel must be signed for on receipt and this will be used as proof of delivery.
If someone without authority signs for your delivery at the address given by you it will not be the responsibility of Cellini.
As items require a signature on delivery, if you should not be available to do this and they are returned to a Royal Mail depot it becomes your responsibility to make arrangements to collect them.
There is a standard delivery charge of £9.95 on all purchases.
Items will only be dispatched once full payment has been received, verified and accepted by ourselves.
We will endeavour to dispatch items within three working days of the order being placed but cannot be held liable for late delivery caused by circumstances beyond our control.
Ring orders: Whilst we will make every effort to size and dispatch a ring within our standard delivery timescale of 3-5 working days, this is not always possible. In the event that the ring has to be remade in order to achieve the correct size, whilst no extra charge will be made the process can take up to 12 weeks. Delivery timescales will be confirmed on recepit of the order. Alternatively please call us on: 01223 517700 prior to placing your order and we will be able to inform you how long your order would take to dispatch.
Whilst every effort is made to maintain stock quantities accurately there may be occasion where this system fails and if for any reason this occurs and we are unable to fulfil your order we will inform you as soon as we become aware of this and provide you with a full refund.
All jewellery is dispatched in a blue Cellini box and silk pouch but NOT gift wrapped. This allows the purchaser to check the items before presenting them as a gift, whilst still coming nicely presented without the need to wrap on receipt.
4. CANCELLATION AND RETURNS POLICY
If you wish to cancel your order:
(a)you can notify us by email at email@example.com before we have dispatched the goods to you;
(b)where goods have already been dispatched to you, by returning goods to us in accordance with the clause listed below.
You can return goods you have ordered from us for any reason at any time within 30 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. We will accept returns made by post or through our Rose Crescent, Cambridge shop. If an item is returned through the post please use the printed address label which is sent with your order. It is advisable to obtain postage insurance and to send it Royal Mail Special Delivery which requires us to sign for it on receipt. We cannot be held responsible for any parcels which do not reach us.
Upon receipt of the goods and following a full inspection by ourselves where items are received in the original condition we will give you a full refund of the amount paid or an exchange credit as required. Refunds will be made onto the same card as used for the original purchase.
The rights to return the goods to us as referred to above will not apply in the following circumstances:
If any products have been made or customised specifically for you;
if following our inspection there is deemed to be any damage or wear to the items;
If items are returned outside the agreed 30 day period;
If there are any faults on the goods on delivery and we have not been notified within 7 days of arrival.
The provisions of this clause do not affect your statutory rights.
5.1You are permitted to print and download extracts from this Website for your own use on the following basis:
(a)no documents or related graphics on this Website are modified in any way;
(b)no graphics on this Website are used separately from accompanying text; and (c)any of our copyright and trade mark notices and this permission notice appear in all copies. Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
Any rights not expressly granted in these terms are reserved.
6. SERVICE ACCESS
While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
7.VISITOR MATERIAL AND CONDUCT
You are prohibited from posting or transmitting to or from this Website any material:
(a)that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b)for which you have not obtained all necessary licences and/or approvals;
(c)which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d)which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
7.3You may not misuse the Website (including, without limitation, by hacking).
7.4We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the above clauses.
8.LINKS TO AND FROM OTHER WEBSITES
Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk. You may not create any links to this Website.
You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of the above clause.
To register with www.cellini.co.uk you must be over eighteen years of age.
Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
12.GOVERNING LAW AND JURISDICTION
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts. We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect. Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
Thank you for taking the time to read these terms and conditions. If you do have any questions relating to them please email us at firstname.lastname@example.org.